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Resolving issues when your credit card fails

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Sometimes you're unable to submit or update your credit card information. This commodity describes some common error messages and how to solve them.

This commodity contains the post-obit sections:

• Resolving transaction errors
• Resolving payment errors
• Resolving other types of errors
• Contacting Zendesk Customer Back up

Resolving transaction errors

You might 1 of the following transaction errors when you submit your credit card data. Oftentimes, a call to the credit card provider resolves many of the issues that cause this type of error, including: holds, credit limit problems, and transaction limits.

If you receive an error bulletin upon saving the card, please attempt re-entering your card over again later immigration cache/cookies, but by using a different browser with the following criteria in mind:

• Cardholder  field contains only the first and last name of the cardholder when possible. Omit center initials, middle names, and business names (unless the business name is the sole name on the card).
• Postal Code  field contains only the first five digits if you are in the United States. Do not include any extensions.
• State is required if you are in the US.

Resolving payment errors

You might run into a payment error when you log in, after you take entered your credit card information. We understand that cards elapse and things happen, so Zendesk provides a grace period allowing time to update the card.

In this example, y'all take an open invoice that we were unable to charge to your card on file.

With each failed accuse, an email with more information about the specific payment attempt, including an error code and description, is sent to the billing contact(s) for the account. The virtually common error codes are listed in the next section.

Often these types of errors tin can be solved past updating your credit card data, to update your credit card on file or switch to PayPal payments, refer to Managing payments.

Resolving other types of errors

The following table show some common fault codes that might occur.

Fault Code	Description	Resolution
iv - Agree-call	Selection-up card (no fraud)	Your card may take been reported lost or stolen, or the account has been closed. Call your credit menu issuer (the phone number is commonly on the dorsum of your carte) to resolve the issue.
5 - Decline	Do not honor	Telephone call your credit bill of fare issuer (the telephone number is commonly on the back of your menu).
14 - Menu No. Mistake	Invalid card number	Re-submit your credit card, in case yous entered your bill of fare number incorrectly, or use a different credit card.
41 - Hold-call	Selection-up carte (fraud: lost bill of fare)	Your menu may accept been reported as lost or stolen, or the account has been closed. Call your credit carte du jour issuer (the telephone number is ordinarily on the back of your card) to resolve the issue.
51 - Pass up	Insufficient funds	Submit payment using a different credit card or call your credit card issuer (the phone number is ordinarily on the back of your card) to brand sure you have sufficient funds to make the payment.
54 - Expired Carte du jour	Credit card has expired.	Submit payment with a credit card that isn't expired and update your payment information with the new card number.
57 -Serv not immune	Transaction not approved	Call your credit menu issuer (the phone number is normally on the dorsum of your carte du jour) and ask them to approve the transaction.
430190 - Not authorized	Depository financial institution has declined the transaction	Call your credit menu issuer (the phone number is usually on the back of your card) and ask them to approve the transaction.
430285 - Practice not accolade	Depository financial institution has declined the transaction	Call your credit card issuer (the phone number is ordinarily on the dorsum of your card) and inquire them to approve the transaction.
430360, 100 -- Not authorized, REJECTED	Insufficient funds in your account	Submit payment using a different credit card or call your credit carte du jour issuer (the telephone number is normally on the dorsum of your card) to make certain you lot have sufficient funds to make the payment.
430357 - Lost or Stolen Carte	Bank has frozen your card because the carte may have been stolen or is missing	Contact your depository financial institution to have your card reactivated or ask the bank to issue you a new one.
430306 - Expired Card	Credit carte du jour has expired.	Submit payment with a credit card that isn't expired and update your payment information with the new card number.

Contacting Zendesk Customer Back up

If you continue to receive errors and your credit bill of fare provider cannot resolve the issue, contact Zendesk Customer Support for help. Provide the concluding 4 digits of your credit card, your subdomain (for example, mycompany.zendesk.com), the error code, and the invoice number, if known.

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Source: https://support.zendesk.com/hc/en-us/articles/4408832461210-Resolving-issues-when-your-credit-card-fails-

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